Proud | Application Services

Application for IT Service Management System (ITSM) is a solution designed based on ITIL framework which is a set of a detailed practices for IT service management and able to be customized to be aligned to organization’s practices and relevant processes. ITSM solution supports IT service operations of the organization such as incident management, problem management, change management, or configuration management. The solution involves the use of related tools to detect, diagnose, remedy and report the service quality of business transactions to ensure that the IT services provided by organizations meet the customer satisfaction levels.

Application for Risk Management is a solution for managing risks. It allows uncertainty to be addressed by identifying and generating metrics , parameterizing , prioritizing , developing responses , and tracking risks. The risk management solution is designed to help organization to manage risks based on global standards / requirements such as ISO 31000 or ISO 27005.

Application for System Monitoring consists of hardware or software components for monitoring resources and performance in a computer system such as operating systems , database systems , or critical applications.