Products tagged with 'iso 20000'

Application for IT Service Management System (ITSM) is a solution designed based on ITIL framework which is a set of a detailed practices for IT service management and able to be customized to be aligned to organization’s practices and relevant processes. ITSM solution supports IT service operations of the organization such as incident management, problem management, change management, or configuration management. The solution involves the use of related tools to detect, diagnose, remedy and report the service quality of business transactions to ensure that the IT services provided by organizations meet the customer satisfaction levels.

The ITSMS advisory services provide you with the development of IT service management system based on IT infrastructure best practice (ITIL) or ISO/IEC 20000 which is an international standard for an information technology service management system. It specifies requirements for the service provider to plan , establish , implement , operate , monitor , review , maintain and improve an ITSMS. The requirements include the design , transition , delivery and improvement of services to fulfil agreed service requirements.
Our services cover an implementation of ITSMS and certification to ISO/IEC 20000 , a development of ITSMS policies , processes , procedures or ITSMS roadmap.