IT Service Management System (ITSM) / ISO/IEC 20000
The ITSMS advisory services provide you with the development of IT service management system based on IT infrastructure best practice (ITIL) or ISO/IEC 20000 which is an international standard for an information technology service management system. It specifies requirements for the service provider to plan , establish , implement , operate , monitor , review , maintain and improve an ITSMS. The requirements include the design , transition , delivery and improvement of services to fulfil agreed service requirements.
Our services cover an implementation of ITSMS and certification to ISO/IEC 20000 , a development of ITSMS policies , processes , procedures or ITSMS roadmap.