Products tagged with 'problem management'

Application for IT Service Management System (ITSM) is a solution designed based on ITIL framework which is a set of a detailed practices for IT service management and able to be customized to be aligned to organization’s practices and relevant processes. ITSM solution supports IT service operations of the organization such as incident management, problem management, change management, or configuration management. The solution involves the use of related tools to detect, diagnose, remedy and report the service quality of business transactions to ensure that the IT services provided by organizations meet the customer satisfaction levels.